Frequently Asked Questions

Our tours depart from the APIQROO port facilities in Puerto Juárez, Cancun, Quintana Roo, Mexico.

Once your booking is confirmed, we'll send you the exact meeting point, arrival time and helpful directions to make getting there easy.

Yes! Our experiences are designed for you to enjoy the Caribbean with the people you choose, whether that's family, your partner, friends or a group celebrating a special occasion.

You won't have to share the boat with strangers during your private tour.

Our main boat accommodates groups of up to 12 guests.

We also offer options for groups of up to 30 people, depending on availability, the type of experience and operational conditions.

Our full-day Isla Mujeres boat tour typically runs from 9:00 AM to 6:00 PM.

The schedule may vary slightly depending on sea conditions, weather, port operations, safety requirements and the day's itinerary.

Your adventure may include cruising through the Caribbean Sea, a snorkeling stop, free time to explore downtown Isla Mujeres, a visit to Playa Norte, scenic views from the boat and time to enjoy a meal by the sea.

Stops, routes and schedules may change depending on weather, safety conditions, port operations and the captain's decisions.

Yes! Our Isla Mujeres boat tour includes a planned snorkeling stop when sea conditions, visibility, weather and safety requirements allow. Before confirming your booking, we'll let you know whether snorkeling equipment is included in your selected package or if any additional arrangements are needed. 

During the tour, you'll have time to enjoy a meal by the sea, with options such as a buffet or traditional Tikin Xic-style fish, depending on the selected experience, availability and restaurant.

Las bebidas durante la comida pueden o no estar incluidas dependiendo del paquete contratado.

Please confirm whether lunch, drinks, restaurant charges and any additional services are included in your package before booking, as these may vary.

Our experience is designed for you to enjoy the Caribbean in comfort and with good vibes from the moment you step aboard.

During the boat ride, water, soft drinks and two beers are included. You'll also have time to enjoy the different stops, cruise through turquoise waters, explore Isla Mujeres, visit Playa Norte and share a private Caribbean adventure with your group.

Activities, stops and schedules may be adjusted depending on weather, sea conditions, safety and daily operations.

Our experience is designed for you to enjoy the Caribbean in comfort and with good vibes from the moment you step aboard.

During the boat ride, water, soft drinks and two beers are included. You'll also have time to enjoy the different stops, cruise through turquoise waters, explore Isla Mujeres, visit Playa Norte and share a private Caribbean adventure with your group.

Activities, stops and schedules may be adjusted depending on weather, sea conditions, safety and daily operations.

Yes! During the lunch stop at the beach club, you can choose between the buffet and Tikin Xic-style fish, subject to availability.

If anyone in your group has food preferences, allergies or dietary restrictions, please let us know before confirming your experience so we can help you plan accordingly.

If you'd like to bring anything extra or you're celebrating a special occasion, please let us know before your tour.

We'll help you review the available options, onboard policies and any additional services that could make your experience even better. If anyone in your group has food allergies or dietary restrictions, please tell us in advance.

Your safety is our priority. If weather or sea conditions prevent us from operating the tour safely, we'll contact you to explain the situation and discuss the available options. Any date changes, cancellations or refunds will be handled according to our Changes, Cancellations and Refunds Policy.