Zenera Tours, operated by ZENERA TOURS, with its registered address at Av. López Portillo SM-84 M-5 L-6 Puerto Juárez, 77520, is responsible for the use and protection of your personal data and, in this regard, informs you of the following:
To provide you with information, respond to your requests, prepare quotations for experiences and, where applicable, manage the booking of tourism services, Zenera Tours may collect the following personal data:
• Full name.
• Phone and WhatsApp number.
• Email address.
• Desired date for the experience.
• Number of people in the group.
• Type of experience of interest.
• Messages, questions, requests, or information you wish to share.
• Information required to process a reservation or issue tax receipts, where applicable.
This information may be collected through the website zeneratours.com, contact forms, email, telephone calls, WhatsApp, Instagram, Facebook or other communication channels made available by Zenera Tours.
Zenera Tours does not request sensitive personal data through its digital forms. If additional information is essential for safety reasons, special assistance or compliance with applicable obligations, you will be informed in advance of the specific purpose and, where required, your express consent will be requested.
Your personal data will be used for the following purposes, which are necessary for our relationship with you:
• Respond to your messages, information requests, and price quotes.
• Contact you to follow up on your interest in Zenera Tours experiences.
• Check availability regarding dates, vessels, and capacity for your group.
• Provide information on Isla Mujeres tours, sunset experiences, and related services.
• Manage, confirm, modify, or follow up on a requested reservation.
• Share directions, departure points, recommendations, and operational details regarding the experience.
• Address clarifications, questions, comments, invoicing requests, or customer service inquiries.
• Comply with applicable legal, administrative, tax, and contractual obligations.
• Ensure the safety of individuals, operations, and contracted services.
Additionally, and only when you authorize it or do not express your objection through the mechanisms provided in this Privacy Policy, your personal data may be used to:
• Send you promotions, updates, content, recommendations, and campaigns from Zenera Tours.
• Invite you to participate in satisfaction surveys.
• Request feedback or testimonials regarding your experience.
• Inform you about new routes, experiences, packages, or events.
• Personalize future marketing communications based on your interests.
You may request that your personal data not be used for these secondary purposes by sending an email to reserva@zeneratours.com with the subject line: "I Do Not Wish to Receive Promotional Communications." reserva@zeneratours.com con el asunto: “No deseo recibir comunicaciones promocionales”.
Refusing the use of your personal data for secondary purposes will not affect your ability to receive information, quotations or services from Zenera Tours.
Zenera Tours may take photographs or record videos during experiences for recordkeeping, safety and operational purposes.
The use of identifiable customer images, videos, testimonials, names or other content for promotional, advertising, commercial or public communication purposes on social media, websites, advertisements or printed materials will require separate and specific authorization.
Refusing to authorize the promotional use of your image will not affect the provision of the contracted service.
Zenera Tours does not sell, rent or commercially trade your personal data.
Your data may only be shared when necessary to comply with a legal obligation, respond to a request from a competent authority, establish or fulfill a contractual relationship, or provide a service you have requested.
Where applicable, service providers acting on behalf of Zenera Tours may be involved, including web hosting platforms, email service providers, customer service tools, messaging services, administrative services, invoicing systems or digital communication platforms. These providers must process personal data solely in accordance with the instructions and authorized purposes established by Zenera Tours.
When you communicate through WhatsApp, Facebook, Instagram or other external platforms, the processing of your personal data by those platforms will also be governed by their respective privacy policies and terms of use.
To limit the use, disclosure, or receipt of promotional communications, you may send a request to reserva@zeneratours.com with the subject line: “Limitar uso de datos personales”.
Your request must include:
• Full name.
• Contact method for a reply.
• Clear description of the requested limitation.
• Any information that helps identify your details.
You have the right to:
• Access your personal data and be informed of the conditions of its processing.
• Rectify your data when it is inaccurate, incomplete, or outdated.
• Have your data deleted when you consider it is no longer required for the stated purposes.
• Object to the processing of your personal data for specific purposes.
To exercise any of your ARCO rights, you must send a request to reserva@zeneratours.com with the subject line: “ARCO Rights Request”.
Your request must include:
• Full name of the data subject.
• Method for receiving notifications or a response.
• Clear description of the right you wish to exercise.
• Description of the personal data for which you are requesting access, rectification, cancellation, or objection.
• Documentation or information necessary to verify your identity or, where applicable, legal representation.
• In the case of rectification, the correct information and, where necessary, documents supporting the requested modification.
Zenera Tours will communicate its decision within a maximum of 20 business days from the date the request is received. If the request is approved, the corresponding action will be completed within the following 15 business days after the decision is communicated.
You may withdraw the consent previously granted for the processing of your personal data, provided there is no legal, contractual or administrative obligation requiring its retention.
To request the revocation, please send an email to reserva@zeneratours.com with the subject line “Revocation of consent,” including your full name, contact details, and specific request.
Withdrawal of consent will not have retroactive effects and may be subject to applicable legal, tax, contractual, safety or information retention obligations.
Zenera Tours seeks to avoid collecting personal data directly from minors through its website, social media accounts or digital forms.
When an experience includes minors, the booking and provision of information must be carried out by their mother, father, legal guardian or legal representative.
The website zeneratours.com may use cookies, tags, pixels, analytics tools or other technologies to improve navigation, measure website performance, obtain statistical information about visitor interactions and optimize digital advertising campaigns.
These technologies may collect information such as browser type, device type, pages visited, date and time of browsing, traffic source, approximate IP address and browsing behavior within the website.
You may disable or restrict cookies through your browser settings. Disabling certain cookies may affect some website features.
Where applicable, the website will display a cookie notice or banner so that you can review and manage your preferences.
Zenera Tours implements reasonable administrative, technical and physical measures to protect personal data against damage, loss, alteration, destruction, unauthorized use, access or processing.
However, no digital system is completely immune to security vulnerabilities. In the event of a security breach that significantly affects your financial or personal rights, Zenera Tours will notify you in accordance with applicable legal provisions.
Personal data will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, address responsibilities arising from our relationship with you and comply with applicable legal, tax, administrative or contractual obligations.
Once the necessary retention period has ended, personal data will be deleted, canceled or restricted in accordance with applicable regulations.
Zenera Tours may update this Privacy Policy as a result of legal, operational, technological or internal changes, or changes to the services offered.
Any modifications will be available in the "Privacy Policy" section of zeneratours.com.
If you have any questions, comments or requests related to this Privacy Policy or the processing of your personal data, you may contact Zenera Tours through:
Email: reserva@zeneratours.com
Website: zeneratours.com
WhatsApp: +52 998 735 3052
Private boat tours to Isla Mujeres and sunset cruises on Nichupté Lagoon.
Zenera Tours © 2026 · Website by Sky 6 Marketing
Av. López Portillo, SM-84, M-5, L-6, Puerto Juárez, 77520, Quintana Roo, Mexico
