The website zeneratours.com uses cookies and similar technologies to make navigation easier, remember certain preferences, improve website functionality, obtain statistical information about how visitors interact with the site and, where applicable, measure the performance of digital advertising campaigns.
Cookies are small text files stored in your browser or on your device when you visit a website. Some are necessary for the website to function properly, while others help analyze website usage or display more relevant content and advertising.
Zenera Tours, operated by [LEGAL NAME OR REGISTERED BUSINESS NAME OF THE DATA CONTROLLER], with its registered address at [FULL ADDRESS OF THE DATA CONTROLLER], is responsible for the use of information that may be obtained through cookies and similar technologies on zeneratours.com.
If you have any questions regarding this Cookie Policy or the processing of your personal data, please contact us at:
Email: reserva@zeneratours.com
Website: zeneratours.com
WhatsApp: +52 998 735 3052
For more information about how we process your personal data and how to exercise your rights, please refer to our Privacy Policy.
Zenera Tours may use the following categories of cookies:
These cookies enable the basic functionality of the website. They are necessary for features such as security, navigation, page loading, managing cookie preferences and submitting forms.
Without these cookies, certain website features may not function properly.
Permiten recordar elecciones realizadas durante su visita, como idioma, configuración de visualización o preferencias relacionadas con el uso del sitio.
These cookies remember choices made during your visit, such as language, display settings or preferences related to website use.
The information obtained is used to improve the content, the browsing experience, and the overall performance of the site.
These cookies may be used to measure advertising campaign performance, create audiences, limit the frequency of advertisements and display more relevant content on external platforms.
They will only be activated when you authorize them through the cookie banner or preference settings panel, except for technologies that are strictly necessary for website functionality.
In addition to cookies, Zenera Tours may use technologies such as pixels, tags, scripts, advertising identifiers, local storage or measurement tools.
These technologies may collect technical or browsing information, including:
• Approximate IP address.
• Browser type.
• Operating system.
• Device type.
• Pages visited.
• Date and time of access.
• Source of the visit.
• Interactions within the site.
• Links selected.
• Statistical data regarding campaigns or forms.
This information will only be used for the purposes described in this policy and our Privacy Policy, in accordance with the preferences you have selected.
When you visit zeneratours.com, you can accept, reject or customize the use of non-essential cookies through the cookie banner available on the website.
Strictly necessary cookies may be enabled because they are essential for website functionality, security and availability.
Analytics, preference and marketing cookies must only be activated when you provide your consent, according to the options available in the cookie settings panel.
You may change or withdraw your consent at any time through the "Cookie Settings" link or button available in the website footer.
You can also restrict, block or delete cookies through your browser settings. The steps may vary depending on the browser or device you use.
You can generally find these options under:
• Settings.
• Privacy and security.
• Cookies and site data.
• Browsing history.
Please note that blocking certain cookies may prevent some features of zeneratours.com from working properly or being available.
Some tools integrated into zeneratours.com may be managed by third parties. Depending on the website's active configuration, these tools may include analytics, advertising, maps, videos, forms, social media or messaging services.
For example, the website may integrate tools such as:
• Google Analytics or Google Tag Manager.
• Meta Pixel.
• Google Ads.
• Google Maps.
• YouTube or Vimeo.
• WhatsApp buttons or widgets.
• Instagram, Facebook or other social networks.
When a third-party tool is active, its provider may process information in accordance with its own privacy notices, cookie policies and terms of use.
Zenera Tours does not directly control cookies installed by these third parties. However, we will seek to enable them only when necessary for website operation or when you have provided the corresponding consent.
The following list must be updated before publishing this policy, based on the tools currently active on zeneratours.com:
COOKIE / TECHNOLOGY:
[COOKIE NAME]
PROVIDER:
[ZENERA TOURS / WORDPRESS / GOOGLE / META / OTHER]
PURPOSE:
[NECESSARY / PREFERENCES / ANALYTICS / MARKETING]
DURATION:
[SESSION / 24 HOURS / 30 DAYS / 12 MONTHS / OTHER]
TYPE:
[FIRST-PARTY / THIRD-PARTY]
EXAMPLE STRUCTURE FOR THE FINAL LIST
Cookie: [cookie_consent]
Provider: Zenera Tours
Purpose: To save the visitor's consent choice.
Duration: [indicate actual duration].
Type: Necessary.
Cookie: [_ga]
Provider: Google Analytics
Purpose: To generate statistics on site navigation and usage.
Duration: [indicate actual duration].
Type: Analytics.
Cookie: [_fbp]
Provider: Meta
Purpose: To measure campaign results and create advertising audiences.
Duration: [specify actual duration].
Type: Marketing.
IMPORTANT:
The cookie names, providers, purposes and durations shown above are examples only. They should be published only after confirming that these technologies are actually installed and have been technically verified.
When third-party tools are used, certain technical or browsing data may be processed by providers located within or outside Mexico.
Zenera Tours will seek to ensure that providers contracted or used for website operation process information in accordance with the stated purposes, applicable instructions and relevant security obligations.
You may exercise your rights of Access, Rectification, Cancellation and Objection (ARCO Rights) regarding your personal data, where applicable.
To exercise these rights or request information about how your personal data is processed, please send an email to:
Suggested Subject Line: ARCO Rights Request
For complete information about the requirements and procedures, please refer to our Privacy Policy.
Zenera Tours may modify or update this Cookie Policy when changes occur in:
• The technological tools used.
• The cookies installed on the site.
• The purposes of processing.
• The applicable regulations.
• The operation of zeneratours.com.
Updates will be made available in this section of the website. We recommend reviewing this policy periodically to stay informed about any relevant changes.
For any questions, comments or requests related to this Cookie Policy, you may contact us at:
Zenera Tours
Email: reserva@zeneratours.com
WhatsApp: +52 998 735 3052
Website: zeneratours.com
Private boat tours to Isla Mujeres and sunset cruises on Nichupté Lagoon.
Zenera Tours © 2026 · Website by Sky 6 Marketing
Av. López Portillo, SM-84, M-5, L-6, Puerto Juárez, 77520, Quintana Roo, Mexico
