{"id":3,"date":"2026-06-26T15:17:13","date_gmt":"2026-06-26T15:17:13","guid":{"rendered":"https:\/\/zeneratours.com\/?page_id=3"},"modified":"2026-10-18T01:29:55","modified_gmt":"2026-10-18T01:29:55","slug":"aviso-de-privacidad","status":"publish","type":"page","link":"https:\/\/zeneratours.com\/en\/aviso-de-privacidad\/","title":{"rendered":"Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dcf6d00 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"dcf6d00\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/zeneratours.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/back.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;,&quot;shape_divider_bottom&quot;:&quot;curve&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500,97C126.7,96.3,0.8,19.8,0,0v100l1000,0V1C1000,19.4,873.3,97.8,500,97z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ee72fb\" data-id=\"5ee72fb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2942001 elementor-widget elementor-widget-wpr-post-title\" data-id=\"2942001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-post-title.default\">\n\t\t\t\t\t<h1 class=\"wpr-post-title\">Privacy Policy<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15f28c2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"15f28c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecc68b6 elementor-widget elementor-widget-wpr-date\" data-id=\"ecc68b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-date.default\">\n\t\t\t\t\t<div class=\"wpr-date\"><span class=\"wpr-extra-text\">Last Updated:<\/span>October 29, 2026 6:32 pm<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94a2541 elementor-widget elementor-widget-text-editor\" data-id=\"94a2541\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">Zenera Tours, operated by <strong><span class=\"text-token-text-primary cursor-text rounded-sm\" data-placeholder-token=\"true\">ZENERA TOURS<\/span><\/strong>, with its registered address at <strong><span class=\"text-token-text-primary cursor-text rounded-sm\" data-placeholder-token=\"true\">Av. L\u00f3pez Portillo SM-84 M-5 L-6 Puerto Ju\u00e1rez, 77520<\/span><\/strong>, is responsible for the use and protection of your personal data and, in this regard, informs you of the following:<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-4cc2fe20 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4cc2fe20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ed36235 elementor-widget elementor-widget-text-editor\" data-id=\"1ed36235\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t\n<ol start=\"1\" data-spread=\"false\">\n<li>\n<h4 class=\"wp-block-heading\">PERSONAL DATA WE COLLECT<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">To provide you with information, respond to your requests, prepare quotations for experiences and, where applicable, manage the booking of tourism services, Zenera Tours may collect the following personal data:<\/p>\n<p class=\"isSelectedEnd translation-block\">\u2022 Full name.<br>\u2022 Phone and WhatsApp number.<br>\u2022 Email address.<br>\u2022 Desired date for the experience.<br>\u2022 Number of people in the group.<br>\u2022 Type of experience of interest.<br>\u2022 Messages, questions, requests, or information you wish to share.<br>\u2022 Information required to process a reservation or issue tax receipts, where applicable.<\/p>\n<p class=\"isSelectedEnd\">This information may be collected through the website zeneratours.com, contact forms, email, telephone calls, WhatsApp, Instagram, Facebook or other communication channels made available by Zenera Tours.<\/p>\n<p class=\"isSelectedEnd\">Zenera Tours does not request sensitive personal data through its digital forms. If additional information is essential for safety reasons, special assistance or compliance with applicable obligations, you will be informed in advance of the specific purpose and, where required, your express consent will be requested.<\/p>\n<ol start=\"2\" data-spread=\"false\">\n<li>\n<h4>PRIMARY PURPOSES<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Your personal data will be used for the following purposes, which are necessary for our relationship with you:<\/p>\n<p class=\"isSelectedEnd translation-block\">\u2022 Respond to your messages, information requests, and price quotes.<br>\u2022 Contact you to follow up on your interest in Zenera Tours experiences.<br>\u2022 Check availability regarding dates, vessels, and capacity for your group.<br>\u2022 Provide information on Isla Mujeres tours, sunset experiences, and related services.<br>\u2022 Manage, confirm, modify, or follow up on a requested reservation.<br>\u2022 Share directions, departure points, recommendations, and operational details regarding the experience.<br>\u2022 Address clarifications, questions, comments, invoicing requests, or customer service inquiries.<br>\u2022 Comply with applicable legal, administrative, tax, and contractual obligations.<br>\u2022 Ensure the safety of individuals, operations, and contracted services.<\/p>\n<ol start=\"3\" data-spread=\"false\">\n<li>\n<h4>SECONDARY PURPOSES<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Additionally, and only when you authorize it or do not express your objection through the mechanisms provided in this Privacy Policy, your personal data may be used to:<\/p>\n<p class=\"isSelectedEnd translation-block\">\u2022 Send you promotions, updates, content, recommendations, and campaigns from Zenera Tours.<br>\u2022 Invite you to participate in satisfaction surveys.<br>\u2022 Request feedback or testimonials regarding your experience.<br>\u2022 Inform you about new routes, experiences, packages, or events.<br>\u2022 Personalize future marketing communications based on your interests.<\/p>\n<p class=\"isSelectedEnd\">You may request that your personal data not be used for these secondary purposes by sending an email to reserva@zeneratours.com with the subject line: \"I Do Not Wish to Receive Promotional Communications.\" <a href=\"mailto:reserva@zeneratours.com\">reserva@zeneratours.com<\/a> con el asunto: \u201cNo deseo recibir comunicaciones promocionales\u201d.<\/p>\n<p class=\"isSelectedEnd\">Refusing the use of your personal data for secondary purposes will not affect your ability to receive information, quotations or services from Zenera Tours.<\/p>\n<ol start=\"4\" data-spread=\"false\">\n<li>\n<h4>USE OF PHOTOGRAPHS, VIDEOS AND TESTIMONIALS<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Zenera Tours may take photographs or record videos during experiences for recordkeeping, safety and operational purposes.<\/p>\n<p class=\"isSelectedEnd\">The use of identifiable customer images, videos, testimonials, names or other content for promotional, advertising, commercial or public communication purposes on social media, websites, advertisements or printed materials will require separate and specific authorization.<\/p>\n<p class=\"isSelectedEnd\">Refusing to authorize the promotional use of your image will not affect the provision of the contracted service.<\/p>\n<ol start=\"5\" data-spread=\"false\">\n<li>\n<h4>TRANSFER OF PERSONAL DATA<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Zenera Tours does not sell, rent or commercially trade your personal data.<\/p>\n<p class=\"isSelectedEnd\">Your data may only be shared when necessary to comply with a legal obligation, respond to a request from a competent authority, establish or fulfill a contractual relationship, or provide a service you have requested.<\/p>\n<p class=\"isSelectedEnd\">Where applicable, service providers acting on behalf of Zenera Tours may be involved, including web hosting platforms, email service providers, customer service tools, messaging services, administrative services, invoicing systems or digital communication platforms. These providers must process personal data solely in accordance with the instructions and authorized purposes established by Zenera Tours.<\/p>\n<p class=\"isSelectedEnd\">When you communicate through WhatsApp, Facebook, Instagram or other external platforms, the processing of your personal data by those platforms will also be governed by their respective privacy policies and terms of use.<\/p>\n<ol start=\"6\" data-spread=\"false\">\n<li>\n<h4>HOW TO LIMIT THE USE OR DISCLOSURE OF YOUR PERSONAL DATA<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd translation-block\">To limit the use, disclosure, or receipt of promotional communications, you may send a request to <a href=\"mailto:reserva@zeneratours.com\" target=\"_self\">reserva@zeneratours.com<\/a> with the subject line: \u201cLimitar uso de datos personales\u201d.<\/p>\n<p class=\"isSelectedEnd\">Your request must include:<\/p>\n<p class=\"isSelectedEnd translation-block\">\u2022 Full name.<br>\u2022 Contact method for a reply.<br>\u2022 Clear description of the requested limitation.<br>\u2022 Any information that helps identify your details.<\/p>\n<ol start=\"7\" data-spread=\"false\">\n<li>\n<h4>ARCO RIGHTS (ACCESS, RECTIFICATION, CANCELLATION AND OBJECTION)<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">You have the right to:<\/p>\n<p class=\"isSelectedEnd translation-block\">\u2022 Access your personal data and be informed of the conditions of its processing.<br>\u2022 Rectify your data when it is inaccurate, incomplete, or outdated.<br>\u2022 Have your data deleted when you consider it is no longer required for the stated purposes.<br>\u2022 Object to the processing of your personal data for specific purposes.<\/p>\n<p class=\"isSelectedEnd translation-block\">To exercise any of your ARCO rights, you must send a request to <a href=\"mailto:reserva@zeneratours.com\" target=\"_self\">reserva@zeneratours.com<\/a> with the subject line: \u201cARCO Rights Request\u201d.<\/p>\n<p class=\"isSelectedEnd\">Your request must include:<\/p>\n<p class=\"isSelectedEnd translation-block\">\u2022 Full name of the data subject.<br>\u2022 Method for receiving notifications or a response.<br>\u2022 Clear description of the right you wish to exercise.<br>\u2022 Description of the personal data for which you are requesting access, rectification, cancellation, or objection.<br>\u2022 Documentation or information necessary to verify your identity or, where applicable, legal representation.<br>\u2022 In the case of rectification, the correct information and, where necessary, documents supporting the requested modification.<\/p>\n<p class=\"isSelectedEnd\">Zenera Tours will communicate its decision within a maximum of 20 business days from the date the request is received. If the request is approved, the corresponding action will be completed within the following 15 business days after the decision is communicated.<\/p>\n<ol start=\"8\" data-spread=\"false\">\n<li>\n<h4>WITHDRAWAL OF CONSENT<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">You may withdraw the consent previously granted for the processing of your personal data, provided there is no legal, contractual or administrative obligation requiring its retention.<\/p>\n<p class=\"isSelectedEnd translation-block\">To request the revocation, please send an email to <a href=\"mailto:reserva@zeneratours.com\" target=\"_self\">reserva@zeneratours.com<\/a> with the subject line \u201cRevocation of consent,\u201d including your full name, contact details, and specific request.<\/p>\n<p class=\"isSelectedEnd\">Withdrawal of consent will not have retroactive effects and may be subject to applicable legal, tax, contractual, safety or information retention obligations.<\/p>\n<ol start=\"9\" data-spread=\"false\">\n<li>\n<h4>PERSONAL DATA OF MINORS<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Zenera Tours seeks to avoid collecting personal data directly from minors through its website, social media accounts or digital forms.<\/p>\n<p class=\"isSelectedEnd\">When an experience includes minors, the booking and provision of information must be carried out by their mother, father, legal guardian or legal representative.<\/p>\n<ol start=\"10\" data-spread=\"false\">\n<li>\n<h4>COOKIES AND TRACKING TECHNOLOGIES<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">The website zeneratours.com may use cookies, tags, pixels, analytics tools or other technologies to improve navigation, measure website performance, obtain statistical information about visitor interactions and optimize digital advertising campaigns.<\/p>\n<p class=\"isSelectedEnd\">These technologies may collect information such as browser type, device type, pages visited, date and time of browsing, traffic source, approximate IP address and browsing behavior within the website.<\/p>\n<p class=\"isSelectedEnd\">You may disable or restrict cookies through your browser settings. Disabling certain cookies may affect some website features.<\/p>\n<p class=\"isSelectedEnd\">Where applicable, the website will display a cookie notice or banner so that you can review and manage your preferences.<\/p>\n<ol start=\"11\" data-spread=\"false\">\n<li>\n<h4>SECURITY MEASURES<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Zenera Tours implements reasonable administrative, technical and physical measures to protect personal data against damage, loss, alteration, destruction, unauthorized use, access or processing.<\/p>\n<p class=\"isSelectedEnd\">However, no digital system is completely immune to security vulnerabilities. In the event of a security breach that significantly affects your financial or personal rights, Zenera Tours will notify you in accordance with applicable legal provisions.<\/p>\n<ol start=\"12\" data-spread=\"false\">\n<li>\n<h4>DATA RETENTION<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Personal data will be retained only for as long as necessary to fulfill the purposes described in this Privacy Policy, address responsibilities arising from our relationship with you and comply with applicable legal, tax, administrative or contractual obligations.<\/p>\n<p class=\"isSelectedEnd\">Once the necessary retention period has ended, personal data will be deleted, canceled or restricted in accordance with applicable regulations.<\/p>\n<ol start=\"13\" data-spread=\"false\">\n<li>\n<h4>CHANGES TO THIS PRIVACY POLICY<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Zenera Tours may update this Privacy Policy as a result of legal, operational, technological or internal changes, or changes to the services offered.<\/p>\n<p class=\"isSelectedEnd\">Any modifications will be available in the \"Privacy Policy\" section of zeneratours.com.<\/p>\n<ol start=\"14\" data-spread=\"false\">\n<li>\n<h4>CONTACT<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">If you have any questions, comments or requests related to this Privacy Policy or the processing of your personal data, you may contact Zenera Tours through:<\/p>\n<p class=\"translation-block\">Email: <a href=\"mailto:reserva@zeneratours.com\" target=\"_self\">reserva@zeneratours.com<\/a><br>Website: zeneratours.com<br>WhatsApp: +52 998 735 3052<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Aviso de Privacidad \u00daltima actualizaci\u00f3noctubre 2, 2026 8:24 pm Zenera Tours, operada por ZENERA TOURS, con domicilio en Av. L\u00f3pez Portillo SM-84 M-5 L-6 Puerto Ju\u00e1rez, 77520, es responsable del uso y protecci\u00f3n de sus datos personales, y al respecto le informa lo siguiente: DATOS PERSONALES QUE RECABAMOS Para brindarle informaci\u00f3n, atender sus solicitudes, cotizar experiencias y, en su caso, gestionar la contrataci\u00f3n de servicios tur\u00edsticos, Zenera Tours podr\u00e1 recabar los siguientes datos personales: \u2022 Nombre completo.\u2022 N\u00famero de tel\u00e9fono y WhatsApp.\u2022 Correo electr\u00f3nico.\u2022 Fecha deseada para la experiencia.\u2022 N\u00famero de personas que integran el grupo.\u2022 Tipo de experiencia de inter\u00e9s.\u2022 Mensajes, dudas, solicitudes o informaci\u00f3n que usted nos comparta.\u2022 Datos necesarios para la atenci\u00f3n de una reserva o la emisi\u00f3n de comprobantes fiscales, cuando corresponda. Los datos podr\u00e1n ser recabados mediante el sitio web zeneratours.com, formularios de contacto, correo electr\u00f3nico, llamadas telef\u00f3nicas, WhatsApp, Instagram, Facebook u otros medios de comunicaci\u00f3n habilitados por Zenera Tours. Zenera Tours no solicita datos personales sensibles mediante sus formularios digitales. En caso de que, por razones de seguridad, atenci\u00f3n especial o cumplimiento de obligaciones aplicables, sea indispensable solicitar informaci\u00f3n adicional, se le informar\u00e1 previamente la finalidad espec\u00edfica y, cuando corresponda, se solicitar\u00e1 su consentimiento expreso. FINALIDADES PRIMARIAS Sus datos personales ser\u00e1n utilizados para las siguientes finalidades necesarias para la relaci\u00f3n con usted: \u2022 Responder sus mensajes, solicitudes de informaci\u00f3n y cotizaciones.\u2022 Contactarlo para dar seguimiento a su inter\u00e9s en las experiencias de Zenera Tours.\u2022 Revisar disponibilidad de fechas, embarcaciones y capacidad para su grupo.\u2022 Proporcionar informaci\u00f3n sobre tours a Isla Mujeres, experiencias de atardecer y servicios relacionados.\u2022 Gestionar, confirmar, modificar o dar seguimiento a una reserva solicitada.\u2022 Compartir indicaciones, punto de salida, recomendaciones y detalles operativos de la experiencia.\u2022 Atender aclaraciones, dudas, comentarios, solicitudes de facturaci\u00f3n o servicio al cliente.\u2022 Cumplir obligaciones legales, administrativas, fiscales y contractuales aplicables.\u2022 Proteger la seguridad de las personas, la operaci\u00f3n y los servicios contratados. FINALIDADES SECUNDARIAS De manera adicional, y solo cuando usted lo autorice o no manifieste su negativa conforme a los mecanismos previstos en este aviso, sus datos podr\u00e1n utilizarse para: \u2022 Enviarle promociones, novedades, contenidos, recomendaciones y campa\u00f1as de Zenera Tours.\u2022 Invitarlo a participar en encuestas de satisfacci\u00f3n.\u2022 Solicitar comentarios o testimonios sobre su experiencia.\u2022 Informarle sobre nuevas rutas, experiencias, paquetes o eventos.\u2022 Personalizar futuras comunicaciones comerciales de acuerdo con sus intereses. Usted puede solicitar que sus datos no sean utilizados para estas finalidades secundarias enviando un correo a reserva@zeneratours.com con el asunto: \u201cNo deseo recibir comunicaciones promocionales\u201d. La negativa para el uso de sus datos con finalidades secundarias no afectar\u00e1 la posibilidad de recibir informaci\u00f3n, cotizaciones o servicios de Zenera Tours. USO DE FOTOGRAF\u00cdAS, VIDEOS Y TESTIMONIOS Zenera Tours podr\u00e1 tomar fotograf\u00edas o videos durante las experiencias con fines de registro, seguridad y operaci\u00f3n. El uso de im\u00e1genes, videos, testimonios, nombres o contenido identificable de clientes con fines promocionales, publicitarios, comerciales o de difusi\u00f3n en redes sociales, sitio web, anuncios o materiales impresos requerir\u00e1 autorizaci\u00f3n espec\u00edfica por separado. La negativa a autorizar el uso promocional de imagen no afectar\u00e1 la prestaci\u00f3n del servicio contratado. TRANSFERENCIA DE DATOS PERSONALES Zenera Tours no vende, renta ni comercializa sus datos personales. Sus datos podr\u00e1n ser compartidos \u00fanicamente cuando sea necesario para cumplir una obligaci\u00f3n legal, atender una solicitud de autoridad competente, formalizar o ejecutar una relaci\u00f3n contractual, o prestar el servicio solicitado por usted. En su caso, podr\u00e1n intervenir proveedores que act\u00faen por cuenta de Zenera Tours, tales como plataformas de alojamiento web, correo electr\u00f3nico, herramientas de atenci\u00f3n al cliente, servicios de mensajer\u00eda, administraci\u00f3n, facturaci\u00f3n o comunicaci\u00f3n digital. Dichos proveedores deber\u00e1n tratar los datos personales \u00fanicamente conforme a las instrucciones y finalidades autorizadas por Zenera Tours. Cuando usted se comunique por WhatsApp, Facebook, Instagram u otras plataformas externas, el tratamiento de datos realizado por dichas plataformas se regir\u00e1 tambi\u00e9n por sus propios avisos de privacidad y condiciones de uso. MEDIOS PARA LIMITAR EL USO O DIVULGACI\u00d3N DE SUS DATOS Para limitar el uso, divulgaci\u00f3n o recepci\u00f3n de comunicaciones promocionales, puede enviar una solicitud a reserva@zeneratours.com con el asunto: \u201cLimitar uso de datos personales\u201d. Su solicitud deber\u00e1 incluir: \u2022 Nombre completo.\u2022 Medio de contacto para responderle.\u2022 Descripci\u00f3n clara de la limitaci\u00f3n solicitada.\u2022 Cualquier informaci\u00f3n que facilite identificar sus datos. DERECHOS ARCO Usted tiene derecho a: \u2022 Acceder a sus datos personales y conocer las condiciones de su tratamiento.\u2022 Rectificar sus datos cuando sean inexactos, incompletos o desactualizados.\u2022 Cancelar sus datos cuando considere que no se requieren para las finalidades informadas.\u2022 Oponerse al tratamiento de sus datos personales para finalidades espec\u00edficas. Para ejercer cualquiera de sus derechos ARCO, deber\u00e1 enviar una solicitud a reserva@zeneratours.com con el asunto: \u201cSolicitud Derechos ARCO\u201d. La solicitud deber\u00e1 incluir: \u2022 Nombre completo de la persona titular.\u2022 Medio para recibir notificaciones o respuesta.\u2022 Descripci\u00f3n clara del derecho que desea ejercer.\u2022 Descripci\u00f3n de los datos personales sobre los que solicita acceso, rectificaci\u00f3n, cancelaci\u00f3n u oposici\u00f3n.\u2022 Documentaci\u00f3n o informaci\u00f3n necesaria para acreditar su identidad o, en su caso, la representaci\u00f3n legal.\u2022 En caso de rectificaci\u00f3n, la informaci\u00f3n correcta y, cuando sea necesario, documentos que sustenten la modificaci\u00f3n solicitada. Zenera Tours comunicar\u00e1 la determinaci\u00f3n correspondiente en un plazo m\u00e1ximo de 20 d\u00edas h\u00e1biles contados a partir de la recepci\u00f3n de la solicitud. De resultar procedente, la solicitud se har\u00e1 efectiva dentro de los 15 d\u00edas h\u00e1biles siguientes a la fecha en que se comunique la respuesta. REVOCACI\u00d3N DEL CONSENTIMIENTO Usted puede revocar el consentimiento otorgado para el tratamiento de sus datos personales, siempre que no exista una obligaci\u00f3n legal, contractual o administrativa que requiera conservarlos. Para solicitar la revocaci\u00f3n, deber\u00e1 enviar un correo a reserva@zeneratours.com con el asunto: \u201cRevocaci\u00f3n de consentimiento\u201d, indicando su nombre completo, medio de contacto y petici\u00f3n espec\u00edfica. La revocaci\u00f3n no tendr\u00e1 efectos retroactivos y podr\u00e1 estar sujeta a obligaciones legales, fiscales, contractuales, de seguridad o de conservaci\u00f3n de informaci\u00f3n aplicables. DATOS PERSONALES DE MENORES DE EDAD Zenera Tours procura no recabar datos personales directamente de menores de edad a trav\u00e9s de su sitio web, redes sociales o formularios digitales. Cuando una experiencia incluya<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"elementor_canvas","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":18,"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":1746,"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/pages\/3\/revisions\/1746"}],"wp:attachment":[{"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}