{"id":1183,"date":"2026-07-04T20:27:12","date_gmt":"2026-07-04T20:27:12","guid":{"rendered":"https:\/\/zeneratours.com\/?page_id=1183"},"modified":"2026-10-18T12:32:25","modified_gmt":"2026-10-18T12:32:25","slug":"buzon-de-quejas-y-sugerencias","status":"publish","type":"page","link":"https:\/\/zeneratours.com\/en\/buzon-de-quejas-y-sugerencias\/","title":{"rendered":"Buz\u00f3n de quejas y sugerencias"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1183\" class=\"elementor elementor-1183\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dcf6d00 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"dcf6d00\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/zeneratours.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/back.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;,&quot;shape_divider_bottom&quot;:&quot;curve&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500,97C126.7,96.3,0.8,19.8,0,0v100l1000,0V1C1000,19.4,873.3,97.8,500,97z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ee72fb\" data-id=\"5ee72fb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2942001 elementor-widget elementor-widget-wpr-post-title\" data-id=\"2942001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-post-title.default\">\n\t\t\t\t\t<h1 class=\"wpr-post-title\">Buz\u00f3n de quejas y sugerencias<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-90cfc24 elementor-widget elementor-widget-heading\" data-id=\"90cfc24\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">YOUR FEEDBACK HELPS US CHART A BETTER COURSE<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15f28c2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"15f28c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecc68b6 elementor-widget elementor-widget-wpr-date\" data-id=\"ecc68b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-date.default\">\n\t\t\t\t\t<div class=\"wpr-date\"><span class=\"wpr-extra-text\">Last Updated: <\/span>October 29, 2026 6:33 pm<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94a2541 elementor-widget elementor-widget-text-editor\" data-id=\"94a2541\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">At Zenera Tours, we want every Caribbean experience to be remembered for all the right reasons.<\/p><p>Your comments, suggestions and concerns help us improve our service, customer care, communication and onboard experiences. Tell us what happened, and our team will review your message with care, respect and personal attention.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-eca9f2c e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"eca9f2c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-cce0973 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"cce0973\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-992fc4c elementor-widget elementor-widget-heading\" data-id=\"992fc4c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">We Want to Hear From You<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bab8005 elementor-widget elementor-widget-text-editor\" data-id=\"bab8005\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>This feedback form provides a direct way to contact Zenera Tours. If your message is related to a reservation, please share any available details so we can locate it and follow up more efficiently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8aef7ac elementor-widget elementor-widget-heading\" data-id=\"8aef7ac\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Can You Send Us?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-aa92647 elementor-widget elementor-widget-text-editor\" data-id=\"aa92647\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"561\" data-end=\"632\">This feedback form provides a direct way to contact Zenera Tours. If your message is related to a reservation, please share any available details so we can locate it and follow up more efficiently.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2780560 elementor-widget elementor-widget-heading\" data-id=\"2780560\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What Can You Send Us?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0a8b550 elementor-widget elementor-widget-text-editor\" data-id=\"0a8b550\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p data-start=\"561\" data-end=\"632\">You may attach images or supporting documents related to your message. Please do not share passwords, complete banking information, security codes or official identification documents.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-31a7a2b elementor-alert-info elementor-widget elementor-widget-alert\" data-id=\"31a7a2b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"alert.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-alert\" role=\"alert\">\n\n\t\t\t\t\t\t<span class=\"elementor-alert-title\">Important Notice:<\/span>\n\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-alert-description\">If you are on board and an urgent safety-related situation occurs, please notify the captain or crew immediately.\n\nThis form is intended for feedback and follow-up after your experience. It does not replace immediate assistance during a tour.<\/span>\n\t\t\t\n\t\t\t\t\t\t<button type=\"button\" class=\"elementor-alert-dismiss\" aria-label=\"Descartar esta alerta.\">\n\t\t\t\t\t\t\t\t\t<span aria-hidden=\"true\">&times;<\/span>\n\t\t\t\t\t\t\t<\/button>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6e64470 e-con-full e-flex wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-child\" data-id=\"6e64470\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-846f496 elementor-position-inline-start elementor-view-default elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"846f496\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t\t\t\t<div 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c8.416,0,15.238-6.823,15.238-15.238C322.241,271.675,315.42,264.852,307.004,264.852z\"><\/path>\t<\/g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><g><\/g><\/svg>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-description\">\n\t\t\t\t\t\tShare your message with us, and we'll give it the personal attention it deserves.\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5b9c9a2 wpr-forms-submit-justify wpr-forms-align-left elementor-widget elementor-widget-wpr-forms\" data-id=\"5b9c9a2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-forms.default\">\n\t\t\t\t\t<div class=\"wpr-forms-container\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f7-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"7\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/1183#wpcf7-f7-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" enctype=\"multipart\/form-data\" novalidate=\"novalidate\" data-status=\"init\" data-trp-original-action=\"\/en\/wp-json\/wp\/v2\/pages\/1183#wpcf7-f7-o1\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"7\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.2\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f7-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/>\n<\/fieldset>\n<div class=\"cf7-fila\">\n\t<div class=\"cf7-columna\">\n\t\t<p><label>Full Name<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-name\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text\" aria-invalid=\"false\" placeholder=\"Enter your full name\" value=\"\" type=\"text\" name=\"your-name\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf7-columna\">\n\t\t<p><label>Email Address<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-text wpcf7-validates-as-email\" aria-invalid=\"false\" placeholder=\"Enter your email address\" value=\"\" type=\"email\" name=\"your-email\" \/><\/span> <\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"cf7-fila\">\n\t<div class=\"cf7-columna\">\n\t\t<p><label>WhatsApp Number<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-phone\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-tel wpcf7-text wpcf7-validates-as-tel\" aria-invalid=\"false\" placeholder=\"Enter your WhatsApp number\" value=\"\" type=\"tel\" name=\"your-phone\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf7-columna\">\n\t\t<p><label>Message Type<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tipo_de_mensaje\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"tipo_de_mensaje\"><option value=\"Selecciona una opci\u00f3n\">Selecciona una opci\u00f3n<\/option><option value=\"Queja\">Queja<\/option><option value=\"Reclamo\">Reclamo<\/option><option value=\"Observaci\u00f3n\">Observaci\u00f3n<\/option><option value=\"Sugerencia\">Sugerencia<\/option><option value=\"Felicitaci\u00f3n\">Felicitaci\u00f3n<\/option><\/select><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"cf7-fila\">\n\t<div class=\"cf7-columna\">\n\t\t<p><label>Experience or Reservation Date<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"date-249\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"date-249\" \/><\/span><\/label>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"cf7-columna\">\n\t\t<p>Is Your Message Related to a Tour or Reservation?<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"checkbox-950\"><span class=\"wpcf7-form-control wpcf7-checkbox\"><span class=\"wpcf7-list-item first\"><input type=\"checkbox\" name=\"checkbox-950[]\" value=\"S\u00ed\" \/><span class=\"wpcf7-list-item-label\">Yes<\/span><\/span><span class=\"wpcf7-list-item last\"><input type=\"checkbox\" name=\"checkbox-950[]\" value=\"No\" \/><span class=\"wpcf7-list-item-label\">No<\/span><\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><label>Tell Us More About Your Experience<br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"your-message\"><textarea cols=\"40\" rows=\"10\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea\" aria-invalid=\"false\" placeholder=\"Message\" name=\"your-message\"><\/textarea><\/span> <\/label>\n<\/p>\n<div class=\"tamano\">\n\t<p><span class=\"wpcf7-form-control-wrap\" data-name=\"file-508\"><input size=\"40\" class=\"wpcf7-form-control wpcf7-file\" accept=\"audio\/*,video\/*,image\/*\" aria-invalid=\"false\" type=\"file\" name=\"file-508\" \/><\/span>\n\t<\/p>\n<\/div>\n<p><span class=\"wpcf7-form-control-wrap\" data-name=\"datos-anonimo\"><span class=\"wpcf7-form-control wpcf7-acceptance optional\"><span class=\"wpcf7-list-item\"><label><input type=\"checkbox\" name=\"datos-anonimo\" value=\"1\" aria-invalid=\"false\" \/><span class=\"wpcf7-list-item-label\">I have read and accept <a href=\"https:\/\/zeneratours.com\/en\/aviso-de-privacidad\/\">Privacy Policy <\/a>de Zenera Tours<\/span><\/label><\/span><\/span><\/span>\n<\/p>\n<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner\" type=\"submit\" value=\"Send Message\" \/>\n<\/p><p style=\"display: none !important;\" class=\"akismet-fields-container\" data-prefix=\"_wpcf7_ak_\"><label>&#916;<textarea name=\"_wpcf7_ak_hp_textarea\" cols=\"45\" rows=\"8\" maxlength=\"100\"><\/textarea><\/label><input type=\"hidden\" id=\"ak_js_1\" name=\"_wpcf7_ak_js\" value=\"250\"\/><script>\ndocument.getElementById( \"ak_js_1\" ).setAttribute( \"value\", ( new Date() ).getTime() );\n<\/script>\n<\/p><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<input type=\"hidden\" name=\"trp-form-language\" value=\"en\"\/><\/form>\n<\/div>\n<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7ad828b elementor-widget elementor-widget-heading\" data-id=\"7ad828b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">APIQROO<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d81e87c elementor-widget elementor-widget-text-editor\" data-id=\"d81e87c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"translation-block\">If you prefer to write to us directly, you can do so at the following email address:<br data-start=\"1719\" data-end=\"1722\"><span style=\"color: #98693e\"><strong data-start=\"1722\" data-end=\"1751\"><a class=\"decorated-link cursor-pointer\" href=\"mailto:reserva@zeneratours.com\" rel=\"noopener\" data-start=\"1724\" data-end=\"1749\" target=\"_self\"> reserva@zeneratours.com<br><\/a><\/strong><\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-ad4152f elementor-section-height-min-height elementor-section-boxed elementor-section-height-default elementor-section-items-middle wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"ad4152f\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/zeneratours.com\\\/wp-content\\\/uploads\\\/2026\\\/07\\\/2362619_4k_Inspire_1280x720.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-f59da84\" data-id=\"f59da84\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-90f1809 elementor-widget elementor-widget-heading\" data-id=\"90f1809\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">WOULD YOU RATHER CONTACT US DIRECTLY?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-399ba8c elementor-widget elementor-widget-heading\" data-id=\"399ba8c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Estamos para escucharte, sea cual sea la situaci\u00f3n<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-603b4ea elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"603b4ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3f50245 elementor-widget elementor-widget-text-editor\" data-id=\"3f50245\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>You can also share your feedback, suggestions or concerns through our customer service channels.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-565d870 wpr-button-icon-position-left wpr-button-icon-style-inline elementor-widget elementor-widget-wpr-button\" data-id=\"565d870\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-button.default\">\n\t\t\t\t\t\t\n\t\t\t\n\t\t\n\t\t<div class=\"wpr-button-wrap elementor-clearfix\">\n\t\t<a class=\"wpr-button wpr-button-effect wpr-button-none\" data-text=\"\" href=\"https:\/\/wa.me\/529987353052?text=HiZeneraToursIwouldliketocheckavailabilityforaboattourtoIslaMujeres\">\n\t\t\t\n\t\t\t<span class=\"wpr-button-content\">\n\t\t\t\t\t\t\t\t\t<span class=\"wpr-button-text\">ESCRIBIR POR WHATSAPP<\/span>\n\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t\t<span class=\"wpr-button-icon\"><svg class=\"e-font-icon-svg e-fab-whatsapp\" viewbox=\"0 0 448 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M380.9 97.1C339 55.1 283.2 32 223.9 32c-122.4 0-222 99.6-222 222 0 39.1 10.2 77.3 29.6 111L0 480l117.7-30.9c32.4 17.7 68.9 27 106.1 27h.1c122.3 0 224.1-99.6 224.1-222 0-59.3-25.2-115-67.1-157zm-157 341.6c-33.2 0-65.7-8.9-94-25.7l-6.7-4-69.8 18.3L72 359.2l-4.4-7c-18.5-29.4-28.2-63.3-28.2-98.2 0-101.7 82.8-184.5 184.6-184.5 49.3 0 95.6 19.2 130.4 54.1 34.8 34.9 56.2 81.2 56.1 130.5 0 101.8-84.9 184.6-186.6 184.6zm101.2-138.2c-5.5-2.8-32.8-16.2-37.9-18-5.1-1.9-8.8-2.8-12.5 2.8-3.7 5.6-14.3 18-17.6 21.8-3.2 3.7-6.5 4.2-12 1.4-32.6-16.3-54-29.1-75.5-66-5.7-9.8 5.7-9.1 16.3-30.3 1.8-3.7.9-6.9-.5-9.7-1.4-2.8-12.5-30.1-17.1-41.2-4.5-10.8-9.1-9.3-12.5-9.5-3.2-.2-6.9-.2-10.6-.2-3.7 0-9.7 1.4-14.8 6.9-5.1 5.6-19.4 19-19.4 46.3 0 27.3 19.9 53.7 22.6 57.4 2.8 3.7 39.1 59.7 94.8 83.8 35.2 15.2 49 16.5 66.6 13.9 10.7-1.6 32.8-13.4 37.4-26.4 4.6-13 4.6-24.1 3.2-26.4-1.3-2.5-5-3.9-10.5-6.6z\"><\/path><\/svg><\/span>\n\t\t\t\t\t\t\t<\/span>\n\t\t<\/a>\n\n\t\t\t\t<\/div>\n\t\n\t\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-9c499ef elementor-hidden-tablet elementor-hidden-mobile\" data-id=\"9c499ef\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Buz\u00f3n de quejas y sugerencias TU OPINI\u00d3N NOS AYUDA A NAVEGAR MEJOR \u00daltima actualizaci\u00f3n: octubre 18, 2026 12:32 pm En Zenera Tours queremos que cada experiencia en el Caribe se recuerde por las mejores razones. Tus comentarios, sugerencias o inconformidades nos ayudan a mejorar nuestro servicio, atenci\u00f3n, comunicaci\u00f3n y experiencias a bordo. Cu\u00e9ntanos lo que pas\u00f3 y nuestro equipo revisar\u00e1 tu mensaje con seriedad, respeto y atenci\u00f3n personalizada. Queremos Escucharte Este buz\u00f3n es un canal directo de atenci\u00f3n con Zenera Tours. Si tu mensaje est\u00e1 relacionado con una reserva, comp\u00e1rtenos los datos disponibles para poder localizarla y darte seguimiento m\u00e1s r\u00e1pido. \u00bfQu\u00e9 puedes enviarnos? Puedes adjuntar im\u00e1genes o comprobantes relacionados con tu mensaje. No compartas contrase\u00f1as, datos bancarios completos, c\u00f3digos de seguridad ni documentos oficiales de identidad. Compromiso Zenera Tours Revisaremos tu mensaje con atenci\u00f3n y, en caso de ser necesario, nos pondremos en contacto contigo para dar seguimiento a tu solicitud. Nota importante: Si te encuentras a bordo y ocurre una situaci\u00f3n urgente relacionada con seguridad, avisa de inmediato al capit\u00e1n o a la tripulaci\u00f3n. Este formulario est\u00e1 destinado a comentarios y seguimiento posterior, por lo que no sustituye la atenci\u00f3n inmediata durante una experiencia. &times; Comp\u00e1rtenos tu mensaje y te daremos atenci\u00f3n personalizada. Tu nombre completo Correo electr\u00f3nico N\u00famero de WhatsApp Tipo de Mensaje Selecciona una opci\u00f3nQuejaReclamoObservaci\u00f3nSugerenciaFelicitaci\u00f3n Fecha de la Experiencia o Reserva \u00bfTu mensaje est\u00e1 relacionado con una experiencia o reserva? S\u00edNo Cu\u00e9ntanos los detalles de tu mensaje He le\u00eddo y acepto el Aviso de Privacidad de Zenera Tours &#916; APIQROO Si prefieres escribirnos directamente, puedes hacerlo al correo: reserva@zeneratours.com \u00bfPREFIERES ESCRIBIRNOS DIRECTAMENTE? Estamos para escucharte, sea cual sea la situaci\u00f3n Tambi\u00e9n puedes compartir tu comentario, sugerencia o inconformidad por nuestros canales de atenci\u00f3n. ESCRIBIR POR WHATSAPP<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"elementor_canvas","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-1183","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/pages\/1183","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/comments?post=1183"}],"version-history":[{"count":71,"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/pages\/1183\/revisions"}],"predecessor-version":[{"id":1762,"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/pages\/1183\/revisions\/1762"}],"wp:attachment":[{"href":"https:\/\/zeneratours.com\/en\/wp-json\/wp\/v2\/media?parent=1183"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}