{"id":1174,"date":"2026-07-04T20:18:22","date_gmt":"2026-07-04T20:18:22","guid":{"rendered":"https:\/\/zeneratours.com\/?page_id=1174"},"modified":"2026-10-18T01:33:15","modified_gmt":"2026-10-18T01:33:15","slug":"terminos-y-condiciones-de-uso-y-contratacion","status":"publish","type":"page","link":"https:\/\/zeneratours.com\/en\/terminos-y-condiciones-de-uso-y-contratacion\/","title":{"rendered":"T\u00e9rminos y condiciones de uso y contrataci\u00f3n"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"1174\" class=\"elementor elementor-1174\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-dcf6d00 elementor-section-boxed elementor-section-height-default elementor-section-height-default wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no\" data-id=\"dcf6d00\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;video&quot;,&quot;background_video_link&quot;:&quot;https:\\\/\\\/zeneratours.com\\\/wp-content\\\/uploads\\\/2026\\\/06\\\/back.mp4&quot;,&quot;background_play_on_mobile&quot;:&quot;yes&quot;,&quot;shape_divider_bottom&quot;:&quot;curve&quot;,&quot;shape_divider_bottom_negative&quot;:&quot;yes&quot;}\">\n\t\t\t\t\t\t\t\t<div class=\"elementor-background-video-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<video class=\"elementor-background-video-hosted\" role=\"presentation\" autoplay muted playsinline loop><\/video>\n\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-background-overlay\"><\/div>\n\t\t\t\t\t\t<div class=\"elementor-shape elementor-shape-bottom\" aria-hidden=\"true\" data-negative=\"true\">\n\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewbox=\"0 0 1000 100\" preserveaspectratio=\"none\">\n\t<path class=\"elementor-shape-fill\" d=\"M500,97C126.7,96.3,0.8,19.8,0,0v100l1000,0V1C1000,19.4,873.3,97.8,500,97z\"\/>\n<\/svg>\t\t<\/div>\n\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-5ee72fb\" data-id=\"5ee72fb\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-2942001 elementor-widget elementor-widget-wpr-post-title\" data-id=\"2942001\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-post-title.default\">\n\t\t\t\t\t<h1 class=\"wpr-post-title\">T\u00e9rminos y condiciones de uso y contrataci\u00f3n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-15f28c2 elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"15f28c2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ecc68b6 elementor-widget elementor-widget-wpr-date\" data-id=\"ecc68b6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wpr-date.default\">\n\t\t\t\t\t<div class=\"wpr-date\"><span class=\"wpr-extra-text\">Last Updated: <\/span>October 29, 2026 6:33 pm<\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-94a2541 elementor-widget elementor-widget-text-editor\" data-id=\"94a2541\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p class=\"isSelectedEnd\">These Terms and Conditions govern the use of the website and digital channels, requests for information, quotations, and the booking of experiences offered by Zenera Tours.<\/p>\n<p>By browsing our website, contacting us via WhatsApp, email, social media, telephone calls, or other authorized channels, requesting a quotation, confirming a reservation, or making a payment, you agree to these Terms and Conditions.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t<div class=\"elementor-element elementor-element-4cc2fe20 e-flex e-con-boxed wpr-particle-no wpr-jarallax-no wpr-parallax-no wpr-sticky-section-no wpr-column-slider-no wpr-equal-height-no e-con e-parent\" data-id=\"4cc2fe20\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1ed36235 elementor-widget elementor-widget-text-editor\" data-id=\"1ed36235\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol start=\"1\" data-spread=\"false\">\n<li>\n<h4>SERVICE PROVIDER INFORMATION<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Zenera Tours is operated by:<\/p>\n<p class=\"translation-block\">Zenera Tours<br>Address: Av. L\u00f3pez Portillo SM-84 M-5 L-6, Puerto Ju\u00e1rez, C.P. 77520, Quintana Roo, M\u00e9xico<br>Email: <a href=\"mailto:reserva@zeneratours.com\" target=\"_self\">reserva@zeneratours.com<\/a><br>WhatsApp: +52 998 735 3052<br>Website: zeneratours.com<\/p>\n<ol start=\"2\" data-spread=\"false\">\n<li>\n<h4>SCOPE OF SERVICES<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Zenera Tours offers private boating experiences, primarily boat tours to Isla Mujeres and sunset cruises on the lagoon, designed for families, couples, groups of friends, celebrations, and visitors wishing to enjoy the Mexican Caribbean.<\/p>\n<p class=\"isSelectedEnd\">The specific services, itineraries, schedules, stops, capacity, duration, inclusions, restrictions, prices, and conditions will be detailed in each quotation or reservation confirmation.<\/p>\n<p class=\"isSelectedEnd\">Information published on the website, social media, or promotional materials is provided for informational purposes and may be subject to availability, weather conditions, port regulations, maritime safety requirements, and operational adjustments.<\/p>\n<ol start=\"3\" data-spread=\"false\">\n<li>\n<h4>USE OF THE WEBSITE AND DIGITAL CHANNELS<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Users agree to use the Zenera Tours website, forms, social media accounts, WhatsApp, and other digital channels lawfully, respectfully, and in accordance with these Terms and Conditions.<\/p>\n<p class=\"isSelectedEnd\">The following activities are prohibited:<\/p>\n<p class=\"isSelectedEnd\">\u2022 Using the website or our communication channels for illegal or fraudulent purposes or in ways that may harm third parties.<br>\u2022 Attempting to alter, interfere with, damage, or gain unauthorized access to Zenera Tours systems, forms, accounts, or information.<br>\u2022 Providing false information or impersonating another person.<br>\u2022 Using Zenera Tours content, photographs, text, logos, or materials without prior written authorization.<br>\u2022 Posting offensive, discriminatory, or threatening messages, or messages that may endanger the safety of individuals, vessels, or facilities.<\/p>\n<ol start=\"4\" data-spread=\"false\">\n<li>\n<h4>QUOTATIONS AND AVAILABILITY<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Quotations are prepared based on the requested date, number of guests, type of experience, duration, available vessel, additional services, and operating conditions.<\/p>\n<p class=\"isSelectedEnd\">All quotations are subject to availability until confirmed in writing by Zenera Tours.<\/p>\n<p class=\"isSelectedEnd\">Receiving a quotation, having a WhatsApp conversation, sending a social media message, submitting personal information, or requesting details does not constitute a confirmed reservation.<\/p>\n<p class=\"isSelectedEnd\">Zenera Tours may modify prices, availability, promotions, or conditions before confirming a reservation. Once an experience has been confirmed and the corresponding payment has been received, the terms agreed upon in the confirmation will be honored, except in cases involving safety concerns, force majeure, government requirements, or circumstances covered by the Changes, Cancellations and Refunds Policy.<\/p>\n<ol start=\"5\" data-spread=\"false\">\n<li>\n<h4>RESERVATIONS AND PAYMENTS<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">A reservation is considered confirmed once all the following requirements have been met:<\/p>\n<p class=\"isSelectedEnd translation-block\">\u2022 Zenera Tours confirms in writing the date, experience, time, vessel, number of people, and agreed amount.<br>\u2022 The contracting party makes the indicated down payment or payment.<br>\u2022 Zenera Tours confirms receipt of the payment.<\/p>\n<p class=\"isSelectedEnd\">The amounts, currency, applicable taxes, payment method, deposit percentage, outstanding balance, and final payment deadline will be specified in the corresponding quotation or confirmation.<\/p>\n<p class=\"isSelectedEnd\">The person making the reservation must verify that all reservation details are correct before making any payment.<\/p>\n<p class=\"isSelectedEnd\">If an outstanding balance remains, it must be paid by the deadline and under the conditions previously communicated by Zenera Tours. Failure to complete payment may affect the confirmation or provision of the service, provided that the person making the reservation is informed in a timely manner.<\/p>\n<ol start=\"6\" data-spread=\"false\">\n<li>\n<h4>PRICES, INCLUSIONS AND ADDITIONAL SERVICES<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">The price of each experience will be communicated before the reservation is confirmed.<\/p>\n<p class=\"isSelectedEnd\">Each quotation will specify, where applicable:<\/p>\n<p class=\"isSelectedEnd translation-block\">\u2022 Booked experience.<br>\u2022 Date and time.<br>\u2022 Departure point.<br>\u2022 Estimated duration.<br>\u2022 Maximum number of people.<br>\u2022 Services included.<br>\u2022 Services not included.<br>\u2022 Additional services.<br>\u2022 Total amount.<br>\u2022 Deposit required.<br>\u2022 Outstanding balance.<br>\u2022 Payment terms.<br>\u2022 Applicable change and cancellation policy.<\/p>\n<p class=\"isSelectedEnd\">Services not expressly identified as included in a quotation or confirmation will be considered excluded.<\/p>\n<p class=\"isSelectedEnd\">Food, beverages, restaurants, ground transportation, photography, decorations, admission fees, tips, external activities, additional equipment, or other third-party services will only be included when expressly stated in writing.<\/p>\n<ol start=\"7\" data-spread=\"false\">\n<li>\n<h4>VESSEL CAPACITY<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Vessel capacity will be determined by the applicable authorization, safety requirements, booked experience, and confirmed quotation.<\/p>\n<p class=\"isSelectedEnd\">Zenera Tours' main vessel accommodates groups of up to 12 guests. Options for groups of up to 30 guests may also be available, subject to availability, assigned vessel, and operating conditions.<\/p>\n<p class=\"isSelectedEnd\">Exceeding the vessel's authorized passenger capacity is not permitted.<\/p>\n<p class=\"isSelectedEnd\">If the number of guests increases after confirmation, the change will be subject to availability, authorized capacity, safety requirements, and any applicable price adjustment.<\/p>\n<p class=\"isSelectedEnd\">A reduction in the number of guests does not necessarily change the price of a private experience, since the vessel, crew, date, and schedule are reserved for the confirmed group.<\/p>\n<ol start=\"8\" data-spread=\"false\">\n<li>\n<h4>DEPARTURE POINT AND SCHEDULES<\/h4>\n<\/li>\n<\/ol>\n<p>Zenera Tours experiences depart from APIQROO, the Quintana Roo Port Authority facilities in Puerto Ju\u00e1rez, Municipality of Isla Mujeres, Quintana Roo, unless a different departure point has been confirmed in writing.<\/p>\n<p>The exact location, check-in time, arrival recommendations, and boarding instructions will be provided once the reservation has been confirmed.<\/p>\n<p>All participants are advised to arrive at the departure point at least 30 minutes in advance.<\/p>\n<ol start=\"9\" data-spread=\"false\">\n<li>\n<h4>ITINERARIES AND OPERATIONAL CHANGES<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Our experiences take place at sea and are subject to natural, operational, and safety-related factors.<\/p>\n<p class=\"isSelectedEnd\">Zenera Tours may modify, adjust, delay, shorten, replace, or cancel all or part of an itinerary when necessary due to safety concerns, weather, wind, waves, visibility, port closures, navigation restrictions, instructions from the Harbor Master's Office, APIQROO or another competent authority, vessel conditions, or any situation that may affect participants' well-being.<\/p>\n<p class=\"isSelectedEnd\">Stops, routes, navigation times, snorkeling areas, visits to downtown Isla Mujeres, beach access, scenic views, meal schedules, and activities may vary.<\/p>\n<p class=\"isSelectedEnd\">Zenera Tours will make reasonable efforts to provide an equivalent, safe, and enjoyable experience. When a change significantly affects an essential service confirmed in writing, the case will be reviewed in accordance with the Changes, Cancellations and Refunds Policy.<\/p>\n<ol start=\"10\" data-spread=\"false\">\n<li>\n<h4>WEATHER CONDITIONS AND MARITIME SAFETY<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">The safety of passengers, crew members, and vessels is our priority.<\/p>\n<p class=\"isSelectedEnd\">Zenera Tours may decide not to begin, to reschedule, modify, or end an experience when weather, sea, port, mechanical, or operational conditions present a risk.<\/p>\n<p class=\"isSelectedEnd\">All participants must follow the decisions of the captain, crew, and competent authorities concerning navigation and safety.<\/p>\n<p class=\"isSelectedEnd\">Cancellations or rescheduling due to weather, port closures, or safety concerns will be handled in accordance with the Changes, Cancellations and Refunds Policy.<\/p>\n<ol start=\"11\" data-spread=\"false\">\n<li>\n<h4><code>ONBOARD RULES AND CONDUCT<\/code><\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">All participants must follow the safety instructions provided by the captain or crew.<\/p>\n<p class=\"isSelectedEnd\">During the experience, participants must:<\/p>\n<p class=\"isSelectedEnd translation-block\">\u2022 Use safety equipment when instructed to do so.<br>\u2022 Adhere to the vessel\u2019s authorized capacity.<br>\u2022 Maintain responsible and respectful behavior.<br>\u2022 Take care of the vessel, equipment, facilities, ecosystems, and the areas visited.<br>\u2022 Avoid any actions that could put other people or the operation at risk.<br>\u2022 Immediately inform the crew of any discomfort, emergency, or safety-related situation.<br>\u2022 Supervise any minors under your care at all times.<\/p>\n<p class=\"isSelectedEnd\">Zenera Tours may deny boarding or request that a person leave if their behavior poses a risk to themselves, other passengers, the crew, the vessel, or the operation, without prejudice to any rights they may have under applicable law.<\/p>\n<ol start=\"12\" data-spread=\"false\">\n<li>\n<h4>MINORS<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Minors must travel accompanied by and under the supervision of a parent, legal guardian, or responsible adult.<\/p>\n<p class=\"isSelectedEnd\">The responsible adult must ensure that the minor follows all onboard safety and conduct instructions.<\/p>\n<p class=\"isSelectedEnd\">Zenera Tours may request information necessary to organize the experience safely, always in accordance with the applicable Privacy Policy.<\/p>\n<ol start=\"13\" data-spread=\"false\">\n<li>\n<h4>HEALTH, PERSONAL CONDITIONS AND ACTIVITIES AT SEA<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Participants are responsible for informing Zenera Tours, before the experience, of any health condition, mobility limitation, pregnancy, allergy, special need, or relevant circumstance that may require attention or reasonable adjustments during the service.<\/p>\n<p class=\"isSelectedEnd\">Participation in water-based activities, such as swimming or snorkeling, is voluntary and will depend on the weather, sea conditions, individual physical condition, and safety requirements at the time.<\/p>\n<p class=\"isSelectedEnd\">Participants must inform the crew if they cannot swim, have a relevant medical condition, or require additional assistance.<\/p>\n<p class=\"isSelectedEnd\">Zenera Tours may restrict or modify participation in certain activities when necessary for safety reasons.<\/p>\n<ol start=\"14\" data-spread=\"false\">\n<li>\n<h4>SNORKELING AND WATER ACTIVITIES<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Snorkeling, swimming, and other recreational activities at sea will depend on water conditions, visibility, weather, the captain's instructions, regulations governing the areas visited, and each participant's physical condition.<\/p>\n<p class=\"isSelectedEnd\">Snorkeling equipment will only be included when expressly stated in the quotation or reservation confirmation.<\/p>\n<p class=\"isSelectedEnd\">Participants must use the equipment according to crew instructions and respect designated areas.<\/p>\n<p class=\"isSelectedEnd\">Sightings of marine species, specific water conditions, particular visibility levels, or access to any specific location cannot be guaranteed, as these factors depend on nature and the operating conditions of the day.<\/p>\n<ol start=\"15\" data-spread=\"false\">\n<li>\n<h4>RESTAURANTS AND THIRD-PARTY SERVICES<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Some experiences may include time for meals, restaurant visits, local activities, or the use of third-party services.<\/p>\n<p class=\"isSelectedEnd\">When a customer purchases or uses services provided by establishments, restaurants, independent operators, or other third parties, those providers may have their own policies, prices, availability, and conditions.<\/p>\n<p class=\"isSelectedEnd\">Zenera Tours will not be responsible for third-party decisions, schedules, food, quality, cancellations, availability, or charges, unless those services were contracted directly by Zenera Tours and expressly included in the confirmed quotation.<\/p>\n<ol start=\"16\" data-spread=\"false\">\n<li>\n<h4>PERSONAL BELONGINGS<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Each participant is responsible for their personal belongings before, during, and after the experience.<\/p>\n<p class=\"isSelectedEnd\">We recommend protecting phones, cameras, documents, cash, glasses, jewelry, electronic devices, and any items sensitive to water, sand, moisture, or vessel movement.<\/p>\n<p class=\"isSelectedEnd\">Zenera Tours recommends avoiding bringing valuable items that are not essential to the experience.<\/p>\n<p class=\"isSelectedEnd\">Any liability related to damage, loss, or theft will be determined according to the circumstances of each case and applicable law.<\/p>\n<ol start=\"17\" data-spread=\"false\">\n<li>\n<h4>DAMAGE CAUSED BY PARTICIPANTS<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">The person making the reservation will be responsible for damage caused by themselves or members of their group to the vessel, equipment, facilities, or third-party property when such damage results from misuse, failure to follow instructions, negligence, reckless behavior, or intentional acts.<\/p>\n<p class=\"isSelectedEnd\">Where applicable, Zenera Tours may request reasonable payment for repairs, replacement, or costs arising from documented damage.<\/p>\n<ol start=\"18\" data-spread=\"false\">\n<li>\n<h4>PHOTOGRAPHS, VIDEOS AND CONTENT<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Zenera Tours may take photographs or record videos during experiences for operational, safety, or internal recordkeeping purposes.<\/p>\n<p class=\"isSelectedEnd\">The use of identifiable customer images, videos, testimonials, names, or other content for promotional, advertising, or commercial purposes will require specific authorization, in accordance with the applicable Privacy Policy.<\/p>\n<p class=\"isSelectedEnd\">Participants may take photographs and videos for personal use, provided they respect the privacy, image rights, and safety of other participants, crew members, and third parties.<\/p>\n<ol start=\"19\" data-spread=\"false\">\n<li>\n<h4>INTELLECTUAL PROPERTY<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">The Zenera Tours name, logos, visual identity, photographs, text, designs, videos, graphic materials, website content, publications, and other brand elements are owned by Zenera Tours or used with authorization.<\/p>\n<p class=\"isSelectedEnd\">Their unauthorized reproduction, distribution, modification, commercial exploitation, publication, or use without prior written consent from Zenera Tours is prohibited.<\/p>\n<ol start=\"20\" data-spread=\"false\">\n<li>\n<h4>PRIVACY POLICY<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">The processing of personal data collected through the website, forms, email, WhatsApp, social media, telephone calls, or other channels will be governed by the Zenera Tours Privacy Policy.<\/p>\n<p class=\"isSelectedEnd\">By providing personal information, users acknowledge that they have had access to the corresponding Privacy Policy.<\/p>\n<ol start=\"21\" data-spread=\"false\">\n<li>\n<h4>POL\u00cdTICA DE COOKIES<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">The website may use cookies and similar technologies for essential, functional, analytical, or marketing purposes, according to the preferences selected by each visitor.<\/p>\n<p class=\"isSelectedEnd\">For more information about these technologies and how to manage your preferences, please refer to the Zenera Tours Cookie Policy.<\/p>\n<ol start=\"22\" data-spread=\"false\">\n<li>\n<h4>CHANGES, CANCELLATIONS AND REFUNDS<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Requests to change dates, cancel, reschedule, or obtain refunds will be governed by the current Zenera Tours Changes, Cancellations and Refunds Policy.<\/p>\n<p class=\"isSelectedEnd\">The person making the reservation must review this policy before confirming or making a payment for an experience.<\/p>\n<p class=\"isSelectedEnd\">In the event of any conflict between these Terms and Conditions, a confirmed quotation, and the Changes, Cancellations and Refunds Policy, the specific terms communicated in writing for the reservation will prevail, provided they comply with applicable law and consumer rights.<\/p>\n<ol start=\"23\" data-spread=\"false\">\n<li>\n<h4>COMMUNICATIONS<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Communications between Zenera Tours and customers may take place through WhatsApp, email, telephone calls, social media, or other digital channels made available by Zenera Tours.<\/p>\n<p class=\"isSelectedEnd\">The person making the reservation is responsible for providing accurate contact information and reviewing messages concerning their reservation, schedule, departure point, recommendations, payments, changes, or operating conditions.<\/p>\n<ol start=\"24\" data-spread=\"false\">\n<li>\n<h4>CHANGES TO THESE TERMS AND CONDITIONS<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">Zenera Tours may update these Terms and Conditions in response to legal, operational, technological, commercial, or service-related changes.<\/p>\n<p class=\"isSelectedEnd\">Any modifications will be made available on the Zenera Tours website and will take effect upon publication.<\/p>\n<p class=\"isSelectedEnd\">Reservations confirmed before a modification will remain subject to the terms accepted at the time of confirmation, unless a change is required by law, a competent authority, or safety considerations.<\/p>\n<ol start=\"25\" data-spread=\"false\">\n<li>\n<h4>APPLICABLE LAW AND DISPUTE RESOLUTION<\/h4>\n<\/li>\n<\/ol>\n<p class=\"isSelectedEnd\">These Terms and Conditions will be interpreted in accordance with the applicable laws of the United Mexican States.<\/p>\n<p class=\"isSelectedEnd\">Any questions, requests for clarification, complaints, or inquiries related to an experience should first be communicated to Zenera Tours through:<\/p>\n<p class=\"isSelectedEnd translation-block\">Email: <a href=\"mailto:reserva@zeneratours.com\" target=\"_self\">reserva@zeneratours.com<\/a><br>WhatsApp: +52 998 735 3052<\/p>\n<p class=\"isSelectedEnd\">Nothing in these Terms and Conditions limits, waives, or restricts any rights granted to consumers under applicable law or their access to the competent authorities.<\/p>\n<ol start=\"26\" data-spread=\"false\">\n<li>\n<h4>ACCEPTANCE<\/h4>\n<\/li>\n<\/ol>\n<p>By using our digital channels, requesting information, accepting a quotation, confirming a reservation, or making a payment, users acknowledge that they have read, understood, and accepted these Terms and Conditions, as well as the Zenera Tours Privacy Policy, Cookie Policy, and Changes, Cancellations and Refunds Policy.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>T\u00e9rminos y condiciones de uso y contrataci\u00f3n \u00daltima actualizaci\u00f3n: octubre 2, 2026 8:26 pm Estos T\u00e9rminos y Condiciones regulan el uso del sitio web, los canales digitales, las solicitudes de informaci\u00f3n, las cotizaciones y la contrataci\u00f3n de experiencias ofrecidas por Zenera Tours. Al navegar en nuestro sitio web, contactarnos por WhatsApp, correo electr\u00f3nico, redes sociales, llamadas telef\u00f3nicas u otros medios autorizados, solicitar una cotizaci\u00f3n, confirmar una reserva o realizar un pago, usted acepta los presentes T\u00e9rminos y Condiciones. IDENTIFICACI\u00d3N DEL PRESTADOR DEL SERVICIO Zenera Tours es operada por: Zenera Tours Domicilio: Av. L\u00f3pez Portillo SM-84 M-5 L-6, Puerto Ju\u00e1rez, C.P. 77520, Quintana Roo, M\u00e9xico Correo electr\u00f3nico: reserva@zeneratours.com WhatsApp: +52 998 735 3052 Sitio web: zeneratours.com OBJETO DE LOS SERVICIOS Zenera Tours ofrece experiencias privadas en embarcaci\u00f3n, principalmente tours en lancha hacia Isla Mujeres y experiencias de atardecer en la laguna, dirigidas a familias, parejas, grupos de amigos, celebraciones y visitantes que desean disfrutar el Caribe Mexicano. Los servicios, recorridos, horarios, paradas, capacidad, duraci\u00f3n, inclusiones, restricciones, precios y condiciones espec\u00edficas se detallar\u00e1n en cada cotizaci\u00f3n o confirmaci\u00f3n de reserva. La informaci\u00f3n publicada en el sitio web, redes sociales o materiales promocionales tiene car\u00e1cter informativo y puede estar sujeta a disponibilidad, condiciones clim\u00e1ticas, reglas portuarias, seguridad mar\u00edtima y ajustes operativos. USO DEL SITIO WEB Y CANALES DIGITALES La persona usuaria se compromete a utilizar el sitio web, formularios, redes sociales, WhatsApp y dem\u00e1s canales digitales de Zenera Tours de forma l\u00edcita, respetuosa y conforme a estos T\u00e9rminos y Condiciones. Queda prohibido: \u2022 Utilizar el sitio o nuestros canales para fines il\u00edcitos, fraudulentos o que afecten a terceros. \u2022 Intentar alterar, interferir, da\u00f1ar o acceder sin autorizaci\u00f3n a sistemas, formularios, cuentas o informaci\u00f3n de Zenera Tours. \u2022 Compartir informaci\u00f3n falsa o suplantar la identidad de otra persona. \u2022 Utilizar contenido, fotograf\u00edas, textos, logotipos o materiales de Zenera Tours sin autorizaci\u00f3n previa y por escrito. \u2022 Publicar mensajes ofensivos, discriminatorios, amenazantes o que pongan en riesgo la seguridad de personas, embarcaciones o instalaciones. COTIZACIONES Y DISPONIBILIDAD Las cotizaciones se elaboran de acuerdo con la fecha solicitada, n\u00famero de personas, tipo de experiencia, duraci\u00f3n, embarcaci\u00f3n disponible, servicios adicionales y condiciones operativas. Toda cotizaci\u00f3n estar\u00e1 sujeta a disponibilidad hasta que sea confirmada por escrito por Zenera Tours. La recepci\u00f3n de una cotizaci\u00f3n, conversaci\u00f3n por WhatsApp, mensaje en redes sociales, env\u00edo de datos o solicitud de informaci\u00f3n no constituye una reserva confirmada. Zenera Tours podr\u00e1 modificar precios, disponibilidad, promociones o condiciones antes de confirmar una reserva. Una vez confirmada la experiencia y recibido el pago correspondiente, se respetar\u00e1n las condiciones acordadas en la confirmaci\u00f3n, salvo causas de seguridad, fuerza mayor, disposiciones de autoridad o situaciones previstas en la Pol\u00edtica de Cambios, Cancelaciones y Reembolsos. RESERVAS Y PAGOS Una reserva se considera confirmada cuando se cumplan los siguientes requisitos: \u2022 Zenera Tours confirme por escrito la fecha, experiencia, horario, embarcaci\u00f3n, n\u00famero de personas y monto acordado. \u2022 La persona contratante realice el anticipo o pago indicado. \u2022 Zenera Tours confirme la recepci\u00f3n del pago. Los montos, moneda, impuestos aplicables, forma de pago, porcentaje de anticipo, saldo pendiente y fecha l\u00edmite de liquidaci\u00f3n ser\u00e1n establecidos en la cotizaci\u00f3n o confirmaci\u00f3n correspondiente. La persona contratante deber\u00e1 verificar que los datos de la reserva sean correctos antes de realizar cualquier pago. En caso de que exista un saldo pendiente, este deber\u00e1 cubrirse en la fecha y condiciones previamente informadas por Zenera Tours. El incumplimiento de pago puede afectar la confirmaci\u00f3n o prestaci\u00f3n del servicio, siempre que se informe oportunamente a la persona contratante. PRECIOS, INCLUSIONES Y SERVICIOS ADICIONALES El precio de cada experiencia ser\u00e1 informado antes de la confirmaci\u00f3n de la reserva. Cada cotizaci\u00f3n especificar\u00e1, cuando corresponda: \u2022 Experiencia contratada. \u2022 Fecha y horario. \u2022 Punto de salida. \u2022 Duraci\u00f3n estimada. \u2022 N\u00famero m\u00e1ximo de personas. \u2022 Servicios incluidos. \u2022 Servicios no incluidos. \u2022 Servicios adicionales. \u2022 Monto total. \u2022 Anticipo requerido. \u2022 Saldo pendiente. \u2022 Condiciones de pago. \u2022 Pol\u00edtica de cambios y cancelaciones aplicable. Los servicios no especificados expresamente como incluidos en una cotizaci\u00f3n o confirmaci\u00f3n se considerar\u00e1n no incluidos. Los alimentos, bebidas, restaurantes, transportaci\u00f3n terrestre, fotograf\u00eda, decoraci\u00f3n, entradas, propinas, actividades externas, equipo adicional u otros servicios de terceros solo estar\u00e1n incluidos cuando se se\u00f1alen expresamente por escrito. CAPACIDAD DE LAS EMBARCACIONES La capacidad de las embarcaciones estar\u00e1 determinada por la autorizaci\u00f3n aplicable, las condiciones de seguridad, la experiencia contratada y la cotizaci\u00f3n confirmada. La embarcaci\u00f3n principal de Zenera Tours tiene capacidad para grupos de hasta 12 personas. Tambi\u00e9n podr\u00e1n existir opciones para grupos de hasta 30 personas, sujetas a disponibilidad, embarcaci\u00f3n asignada y condiciones operativas. No se permitir\u00e1 exceder la capacidad autorizada de la embarcaci\u00f3n. Si el grupo aumenta despu\u00e9s de la confirmaci\u00f3n, la modificaci\u00f3n estar\u00e1 sujeta a disponibilidad, capacidad autorizada, condiciones de seguridad y ajuste de tarifa, cuando corresponda. La disminuci\u00f3n en el n\u00famero de personas no necesariamente modifica el precio de una experiencia privada, ya que la embarcaci\u00f3n, tripulaci\u00f3n, fecha y horario se reservan para el grupo confirmado. PUNTO DE SALIDA Y HORARIOS Las experiencias de Zenera Tours salen desde el muelle fiscal APIQROO, en Puerto Ju\u00e1rez, Quintana Roo. La ubicaci\u00f3n exacta, horario de presentaci\u00f3n, recomendaciones de llegada e indicaciones de abordaje ser\u00e1n compartidos una vez confirmada la reserva. Se recomienda que todas las personas participantes lleguen al punto de salida con al menos 20 minutos de anticipaci\u00f3n. ITINERARIOS Y MODIFICACIONES OPERATIVAS Las experiencias se realizan en el mar y est\u00e1n sujetas a factores naturales, operativos y de seguridad. Zenera Tours podr\u00e1 modificar, ajustar, retrasar, acortar, sustituir o cancelar total o parcialmente un itinerario cuando sea necesario por razones de seguridad, clima, viento, oleaje, visibilidad, cierres de puerto, restricciones de navegaci\u00f3n, instrucciones de Capitan\u00eda de Puerto, APIQROO u otra autoridad competente, condiciones de la embarcaci\u00f3n o cualquier situaci\u00f3n que pueda afectar el bienestar de las personas participantes. Las paradas, rutas, tiempos de navegaci\u00f3n, zonas de snorkel, visitas al centro de Isla Mujeres, acceso a playas, vistas panor\u00e1micas, horarios de comida y actividades pueden variar. Zenera Tours procurar\u00e1 ofrecer una experiencia equivalente, segura y agradable. 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